Free Delivery on Orders over £20

Delivery & Returns

Delivery

All orders will be dispatched the next working day.  Every order will require a signature upon delivery, if you are unlikely to be in please leave a preferred neighbour in the 'additional comments' section of the order.  We will e-mail you the tracking details to your registered e-mail on dispatch.  Please allow extra time to receive your parcel during busy periods e.g Christmas as these shipping times are outside our control.  

Standard shipping

Free within the UK on all orders over £20. These will be sent on a Royal Mail 2nd Class or equivalent service (2-3 working days). 

 

First Class Shipping 

All first class orders will be sent by Royal Mail 1st Class or equivalent service (1-2 days). We will, where possible, dispatch these orders the same day if received before 1pm.

 

Returns

If you need to return an item please contact us within 14 days of receiving the product.  Refunds will be issued for any unwanted item (excluding delivery cost). Returned items must be received in a re-sellable condition with no signs of damage or use.  Returns after this time will be for exchange only and customer will agree to pay for shipping costs for replacement product. Products purchased as a gift can only be returned by the original purchaser. Items can be exchanged within 30 days of receipt.


Faulty items will need to be returned to us or photographic evidence provided.  We will inspect it and if there is a problem with the product we will offer a full refund including postage costs.  To contact us for more details please email sales@imogensluxuries.co.uk


All refunds for products purchased through the website will be issued via your original payment method.  Please do not send card or bank details via e-mail, text or any other insecure method.