Free Standard UK Delivery On Orders Over £20!

Delivery & Returns

Delivery

All orders will be dispatched the next working day.

Standard Delivery

Standard Delivery orders will be sent by Royal Mail 48, the delivery time for this service is 2-3 working days.

-Orders over £20- FREE
-Orders under £20- £1.50

First Class Delivery 

First Class Delivery orders will be sent by Royal Mail 24, the delivery time for this service is 1-2 working days.

-Orders under £30- £2.95
-Orders over £30- £3.95

(Please note, delivery services may take slightly longer at busy times of year eg Christmas.)

Returns

If you need to return an item please contact us within 14 days of receiving the product.  Refunds will be issued for any unwanted item (excluding delivery cost). Returned items must be received in a re-sellable condition with no signs of damage or use.  Returns after this time will be for exchange only and customer will agree to pay for shipping costs for replacement product. Products purchased as a gift can only be returned by the original purchaser. Items can be exchanged within 30 days of receipt.


Faulty items will need to be returned to us or photographic evidence provided.  We will inspect it and if there is a problem with the product we will offer a full refund including postage costs.  To contact us for more details please email sales@imogensluxuries.co.uk


All refunds for products purchased through the website will be issued via your original payment method.  Please do not send card or bank details via e-mail, text or any other insecure method.